General Manager

Company: Glass & Vine
Location: Miami
Posted on: February 2, 2025

Job Description:

Benefits:

• Company parties
• Dental insurance
• Employee discounts
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Tuition assistance
• Vision insuranceGrove Bay Hospitality Group is seeking for individuals with a passion to join a world class team!
  The Restaurant General Manager will be responsible for maintaining high standards of service, managing a team of staff members, coordinating with various departments, and optimizing overall restaurant performance.
  
  Responsibilities:
• Oversee daily operations:
  • Supervise all aspects of the restaurant's activities, ensuring smooth and efficient operations.
  • Monitor and maintain high levels of customer service, satisfaction, and cleanliness.
  • Manage reservations, seating arrangements, and customer flow to optimize occupancy and minimize waiting times.
  • Team management:
    • Recruit, train, and develop a team of skilled and motivated restaurant staff.
    • Schedule and assign duties to ensure adequate coverage and efficient service.
    • Provide ongoing coaching, feedback, and performance evaluations to enhance team performance.
    • Customer service:
      • Ensure the delivery of exceptional customer service by setting and maintaining high standards.
      • Handle customer inquiries, concerns, and complaints promptly and professionally.
      • Foster a customer-centric environment and proactively seek ways to enhance guest satisfaction.
      • Financial management:
        • Monitor and control operational costs, including labor, inventory, and supplies.
        • Implement effective strategies to increase revenue, improve profitability, and achieve financial targets.
        • Conduct regular inventory checks and collaborate with the procurement team to ensure optimal stock levels.
        • Inventory and Supplier Management:
          • Oversee inventory control, ordering, and stock management.
          • Develop and maintain relationships with suppliers and negotiate favorable terms.
          • Ensure optimal levels of food and beverage stock while minimizing waste.
          • Compliance and safety:
            • Uphold health, safety, and sanitation standards, following local health regulations.
            • Ensure compliance with all applicable laws, regulations, and airport security protocols.
            • Maintain accurate records and documentation as required by company policies and procedures.Qualifications and Skills:
              • Proven experience as a Restaurant Manager or in a similar leadership role.
              • Strong knowledge of restaurant operations, service standards, and best practices.
              • Exceptional leadership and team management skills, with the ability to motivate and develop staff.
              • Excellent communication and interpersonal skills, with a customer-oriented approach.
              • Strong organizational and multitasking abilities, with attention to detail.
              • Ability to work under pressure and handle challenging situations calmly and effectively.
              • Knowledge of relevant health and safety regulations and compliance requirements.
              • Flexibility to work shifts, including weekends, evenings, and holidays.
              • Prior experience in the airport or hospitality industry is a plus.Grove Bay is an E-Verify and equal opportunity employer, you must show proof of eligibility to work in the U.S.
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Keywords: Glass & Vine, Wellington , General Manager, Executive , Miami, Florida