Contact Center Systems Manager

Company: VirtualVocations
Location: Hialeah
Posted on: February 5, 2025

Job Description:

A company is looking for a Manager, Contact Center Systems.

Key Responsibilities

Lead a cross-functional team in executing enterprise-level transformation initiatives
Coach team members to identify and quantify measurable business benefits
Create high-quality executive-level presentations to track initiative progress and KPI performance

Required Qualifications

Bachelor's Degree in a related field or equivalent experience required
5+ years of experience in at least three of the following areas: process improvement, business analysis, customer experience, organizational change management, or project management
Certified Project Management Professional (PMP), Lean Six Sigma, or Organizational Change Management preferred

Keywords: VirtualVocations, Wellington , Contact Center Systems Manager, Executive , Hialeah, Florida

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